Privacy Policy

Introduction

Zone Gaming Montreal ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our gaming facility, use our services, or interact with our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, email address, phone number, demographic information, and gaming preferences, that you voluntarily provide to us when you register for our services, participate in tournaments, sign up for our newsletter, or contact us. This information helps us provide personalized gaming experiences and communicate with you about our services and events.

Usage Data

Information about your gaming sessions, including time spent gaming, games played, equipment used, and performance statistics. We collect this data to improve our services, understand usage patterns, and enhance the overall gaming experience. This may include automatic logging of your activities while using our gaming stations and systems.

Device Information

Technical information about the devices you use when visiting our website or gaming facility, including IP addresses, browser type, operating system, device identifiers, and browsing behavior. This information helps us optimize our services and ensure compatibility with various devices and systems.

How We Use Your Information

We use the information we collect from you in the following ways:

• To provide, operate, and maintain our gaming services and facilities
• To process your bookings, registrations, and tournament entries
• To communicate with you about services, events, promotions, and updates
• To personalize your gaming experience and recommend suitable games or events
• To analyze usage patterns and improve our services and user experience
• To ensure the security and safety of our facility and users
• To comply with legal obligations and resolve disputes
• To send you marketing communications (with your consent where required)

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, tournament management, marketing, analytics, and technical support. These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request. We may also share information to protect our rights, property, safety, or that of our users or the public, or to investigate and prevent fraud or other illegal activities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

Consent

We may share your information with your explicit consent or at your direction, such as when you choose to participate in social features or public tournaments where your gaming statistics may be displayed.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly update our security practices and conduct security audits to ensure your data remains protected. Our staff receives training on data protection and privacy practices, and we maintain strict access controls to limit who can view your personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it. Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

For gaming session data, we typically retain detailed records for 12 months for service improvement purposes, after which we may retain anonymized statistical data indefinitely. Account information is retained while your account is active and for a reasonable period thereafter to accommodate potential service restoration.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to certain exceptions
• Portability: You can request a copy of your personal information in a structured, machine-readable format
• Restriction: You can request that we restrict the processing of your information under certain circumstances
• Objection: You can object to our processing of your information for certain purposes
• Withdraw Consent: Where we rely on your consent, you can withdraw it at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us provide better services and remember your preferences.

You can control cookies through your browser settings and choose to accept or decline cookies. However, disabling cookies may affect the functionality of our website and services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. For users aged 13-17, we require parental consent for certain activities and may implement additional privacy protections. If you are a parent or guardian and believe we have collected information from a child under 13, please contact us immediately so we can delete such information.

We are committed to protecting the privacy of minors and comply with applicable laws regarding children's online privacy, including COPPA (Children's Online Privacy Protection Act) where applicable.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes, we will update the "Last updated" date at the top of this policy and may notify you through our website, email, or other communication methods. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If we make material changes that significantly affect your privacy rights, we will provide prominent notice and may seek your consent where required by law.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving privacy-related concerns promptly and will respond to your inquiries within 30 days or as required by applicable law.